Customer Service That Counts: Service Beyond the Sale By Takeira Nettles Customer service is more than completing transactions. For Black-owned businesses, every interaction is an opportunity to strengthen community ties, build loyalty, and enhance reputation. How customers are treated often determines whether they return, recommend the business, or become long-term supporters within the local community. […]
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What Has Happened to Us? What happened to the relationship between the black man and woman? Why is there such a divide when it comes to seeing black love in our community? Less than 50 years ago there was such a desire for us to work things out and be together, but now, it’s a […]
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