Customer Service That Counts: Service Beyond the Sale By Takeira Nettles Customer service is more than completing transactions. For Black-owned businesses, every interaction is an opportunity to strengthen community ties, build loyalty, and enhance reputation. How customers are treated often determines whether they return, recommend the business, or become long-term supporters within the local community. […]
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Erin Wilmer: A Pensacola-Based Financial Leader Rooted in Service By Takeira Nettles Erin Wilmer’s professional journey is shaped by decades of leadership, discipline, and a dedication to empowering individuals and families through financial education. A native of Pensacola, Florida, Wilmer graduated from Booker T. Washington High School before earning a bachelor’s degree in Workforce Education […]
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Blue Dot Barbecue: A Legendary Bite of Pensacola’s Black Food Culture Pensacola has many restaurants that people love, but few have the long-standing reputation of Blue Dot Barbecue. Located in the historic Belmont-DeVilliers neighborhood, this family-owned restaurant has been serving the community since 1946. Its unassuming exterior and simple menu have made it a part […]
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Access Granted Because You Did the Work One of the questions you raised was how we initiated this shift, and how we actively work towards making significant changes. The initial step involves understanding the economic ramifications of not addressing, adding value to, or creating space for every voice in this issue. Perhaps even before that, […]
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